Returns & Refund Policy

At States Hardware, we are committed to providing high-quality architectural hardware and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may return most eligible products within 30 days of receiving your order.

To qualify for a return, items must:

Be unused, uninstalled, and in their original condition.
Be returned in the original packaging with all accessories, instructions, and hardware included.
Include proof of purchase, such as your order confirmation or receipt.

Returns that do not meet these conditions may be refused or subject to a partial refund.

Non-Returnable Items

The following items are not eligible for return unless they are defective or shipped incorrectly:

Custom-made or special-order products.
Clearance, final sale, or discontinued items.
Products that have been installed, modified, damaged, or used.
Items with missing packaging or components.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 5 business days of delivery.

Please include:

Your order number.
Photos of the product and packaging.
A brief description of the issue.

We will review your claim and arrange a replacement, exchange, or full refund where appropriate. Claims for damaged or incorrect shipments should be reported promptly to ensure timely resolution.

Return Authorization

Before sending any item back, please contact our customer support team to obtain a Return Merchandise Authorization (RMA) or return instructions.

Returns sent without prior authorization may experience delays or may not be accepted.

Return Shipping

If the return is due to a defective product, shipping damage, or an error on our part, we will cover the return shipping costs.
For all other returns, customers are responsible for return shipping charges.
We recommend using a trackable shipping service, as States Hardware is not responsible for returns lost or damaged during transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing typically takes 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective, damaged, or incorrectly shipped. If you need a different size, finish, or model, please return the original item (if eligible) and place a new order.