Shipping Policy

At States Hardware, we are committed to delivering your order quickly, securely, and efficiently throughout the United States.

Shipping Locations

We currently ship to all 50 U.S. states. Shipping availability for Alaska, Hawaii, and U.S. territories may vary depending on the product and carrier.

At this time, we do not offer international shipping.

Order Processing

  • Orders are processed Monday through Friday, excluding U.S. federal holidays.
  • Most in-stock orders are processed within 1–2 business days after payment is received.
  • Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Methods

We work with trusted carriers, including:

  • UPS
  • FedEx
  • USPS

The carrier is selected based on your shipping address, package size, and delivery requirements.

Delivery Times

Estimated delivery times after shipment are:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (where available)
  • Overnight Shipping: Available for selected products and locations

Delivery estimates are provided at checkout and are not guaranteed, as delays caused by weather, carrier operations, or other unforeseen circumstances are beyond our control.

Shipping Charges

Shipping costs are calculated during checkout based on:

  • Package weight
  • Package dimensions
  • Delivery destination
  • Selected shipping method

Any applicable shipping promotions or free shipping offers will be displayed during checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.

Multiple Shipments

If your order contains products from different warehouses or includes backordered items, it may arrive in multiple shipments. You will not be charged additional shipping unless stated during checkout.

Incorrect Shipping Address

Please verify your shipping address before completing your order.

States Hardware is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

Lost, Damaged, or Delayed Shipments

If your package is lost, damaged, or arrives with visible shipping damage:

  • Notify us within 5 business days of delivery.
  • Retain all original packaging if the shipment was damaged.
  • We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Backorders

If an item becomes temporarily unavailable after your order is placed:

  • We will notify you by email.
  • You may choose to wait for the item, receive a partial shipment (where available), or request a refund for the unavailable item.

Signature Requirements

For high-value orders, we may require an adult signature upon delivery to help protect your purchase.

Shipping Restrictions

Certain oversized, heavy, or specialty products may require freight shipping or may have additional delivery restrictions. Any applicable charges or requirements will be displayed before your order is confirmed.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the Contact Us page on the States Hardware website. We are happy to assist you with shipping estimates, tracking information, and delivery inquiries.